The Rooibos Online Store Shopping FAQ's
Q. Is there a minimum order amount?
No, we dont have a minimum order anymore. Any time you place an order, you receive 5% discount
Q. Is there a minimum order amount for the Rewards Programme Discount?
No, each time when you place an order you get the 5% discount and will automatically show when you check out
Q. What payment methods do you offer?
Q. I am nervous about shopping with my credit card online. How safe is it?
There is no need to be concerned about using your credit card online. It is very safe. The system we use is called PayFast. This is one of two secure online credit card platforms that have been approved by all banks. PayFast has a watertight level of security and operates behind an SSL (secure socket layer) Certificate. All your details entered on the payment page are encrypted and cannot be seen by anyone. Credit card details are completely confidential and safe. PayFast is fully PCI-Compliant which means they have gone through rigorous testing and certification to ensure information is not prone to attacks or theft.
Q. Is there any other way to make payment besides using a credit card?
The easiest and most efficient way is to pay with your credit card as your payment will reflect in our account immediately and we can process your order instantly. However, we also have an internet banking option available. This means you can pay via EFT and email proof of payment to rooibospayment@gmail.com. The only drawback is that we have to wait until the payment reflects and, depending on who you bank with, this can take up to 3 days and only then we will be able to fill the order.
Q. How do I make payment by Debit Card?
When you have selected your products, go to checkout and Select the PayFast option at Payment. You will get the option to pay by Debit Card (A service by payD). Then follow the steps below
Q. How does the Buy Now, Pay Later option work?
Yes, we offer Buy Now, Pay Later by mobicred (www.mobicred.co.za)
mobicred is an online account that gives buyers access to credit. The facility works in a similar fashion to retail store credit: only online. mobicred charges interest rates comparable to those of credit card providers and only levies monthly fees while the account is used (unlike most credit cards).
Existing mobicred customers can go ahead and purchase from us. At checkout you will be redirected to Payfasts website who will process the mobicred payment.
New mobicred customers will need to go to mobicred's website to create an account with them by visiting :
If you are planning to purchase using mobicred please ensure that your account is approved before making the purchase.
Q. Do you deliver anywhere in South Africa?
Yes. We deliver almost anywhere in South Africa using a courier company called Aramex or Fastway. Delivery is straight to your door and is trackable, safe and efficient. Delivery R70 door to door. You can expect your order in 1 to 5 working days from day of despatch. A list of areas and corresponding delivery prices is available upon checkout. Pep Store, Pep Home, Postnet and Tekkietown deliveries will be R60
Q. Do you deliver to other countries outside of South Africa?
No we don't
Q. What is the delivery cost?
Door to Door R70 (Excludes Farms and Rural Areas
Door to Counter R60 - Collect at PEP, PEP Cell, PEP Home, Postnet or Tekkietown
Q. What is the delivery cost to Counter (Pep- Stores, Postnet, TekkieTown or Pep Home Branch)?
Door to Counter taking 1 - 5 working days to your Local Pep-Stores Shop
When selecting this option, please enter the Full Physical Address of your Local Pep-Stores Branch
https://www.pepstores.com/store-finder
If you are collecting the parcel yourself, please use your Full Name and Cell Number
You will receive SMS Confirmation with Reference that your Annique Parcel is at your local store
Please bring South Africa ID + Cellphone with Reference number when collecting. NO Drivers or Passport will be accepted.
Delivery will be at R60 for parcels under 12KG. or FREE delivery for above R2750+ orders
Q. Does it cost more to deliver if you order more or if you live far away?
The rates mentioned above are all standard rate. We however don't delivery to Rural Area, please select Counter Option.
Q. How do I make a purchase?
A. Click on the Online Shop to be taken to the easy to use shopping page..
Q: When is the online shop open?
Naturally our online shop is available 24/7 but we process orders and answer queries from Monday to Friday, 9am to 5pm (except on Public Holidays). If you are shopping in the middle of the night, your order will be processed the very next morning. Once we receive payment we dispatch your order within 24 hours. In the rare instance where we happen to be out of stock we will contact you immediately.
Q. How do my purchases get delivered?
Our chosen courier company will deliver your order to your preferred address. Deliveries take place from Monday to Friday between 9am and 5pm. There are no deliveries during weekends and Public Holidays. If you are going to be at work during this time, we will happily deliver to your work address, just remember to select that as your delivery address. If there is no one home when delivery takes place the courier company will phone you to make alternative arrangements.
Q. Do I have to personally receive my order?
No, whoever is at the selected delivery address can sign for your order and receive it on your behalf.
Q. How long does delivery take?
By courier - 2 to 5 working days from despatch
Q. How can I track my order?
Once your order has been dispatched we will send you an email that contains your waybill number and the web address so you can personally track progress on your delivery.
Q. What happens if my goods arrive broken?
Do not accept your parcel if box shows signs of damage, leakage, security tape tampered with. New box will be issued when parcel is returned to Annique Head Office
Q. Do you take returns?
Refer to Terms & Conditions
Q. What happens if my order never arrives?
Please contact us, and we will follow it up for you using the waybill number if by courier.
When buying from www.rooibosstore.co.za you are buying from an Independent Annique Distributor.
Q. What happens if I want to cancel my order and paid via Payfast
Please refer to Terms & Conditions
Independent Distributor & Consultants
We at The Rooibos Online Store clearly indicate on our Website www.rooibosstore.co.za that we are Independent Distributors, thus any Annique Independent Distributor & Consultant that purchase on our website will be seen as a "Client" and therefor no refund will be paid back to a distributor or consultant that in-correctly ordered on our website instead of the Annique Portal for Consultants / Distributors
